Effective Date: 9 October 2026

 1.⁠ ⁠Introduction

At Haus of Carim, we are committed to providing quality garments and professional service.

Because our business includes bespoke clothing made to individual customer specifications, we encourage all customers to review their orders carefully before making payment.

This Refund Policy explains our position on cancellations, returns, exchanges, and refunds.

 2.⁠ ⁠Full Payment Requirement

Full payment is required before production begins.

By completing payment, the customer confirms their intention to proceed with the order based on the agreed design, measurements, fabric selection, quantity, price, and other applicable specifications.

Customers are encouraged to confirm all order details before making payment.

 3.⁠ ⁠No Refunds for Change of Mind

Haus of Carim generally does not offer refunds or accept returns for change of mind, personal preference, or a customer’s decision not to proceed with an order.

For bespoke garments, this restriction is particularly important because items are made according to individual measurements, designs, fabric selections, and other personal specifications.

Once production has commenced, an order cannot ordinarily be cancelled simply because the customer has changed their mind.

This provision does not exclude any refund, repair, replacement, or other remedy required under applicable law.

 4.⁠ ⁠Bespoke Orders

Customers must carefully review and approve the specifications of bespoke orders before production begins.

Where a customer requests changes after production has commenced, additional charges may apply, and the completion date may be affected.

Refunds will not ordinarily be provided for changes of preference after production has commenced, except where a refund or another remedy is required by applicable law or under an agreed resolution with Haus of Carim.

 5.⁠ ⁠Incorrect, Defective, or Damaged Orders

If an order is delivered with a material defect, damage, or an error attributable to Haus of Carim, the customer should contact us promptly after receiving the item.

Please provide:

•⁠ ⁠Your order number or transaction reference.
•⁠ ⁠A clear description of the issue.
•⁠ ⁠Photographs or other supporting evidence, where appropriate.

We will review the complaint and determine an appropriate resolution in accordance with the circumstances and applicable law.

Depending on the issue, the resolution may include a repair, alteration, replacement, or refund where appropriate or legally required.

Minor variations in colour caused by screen settings, lighting, or fabric characteristics do not automatically constitute a defect.

 6.⁠ ⁠Orders Cancelled by Haus of Carim

If Haus of Carim receives payment for an order but subsequently determines that it cannot fulfil that order, we will notify the customer and arrange an appropriate refund for the unfulfilled order.

Any refund will be handled in accordance with applicable law and the relevant payment provider’s procedures.

 7.⁠ ⁠Refund Processing

Where a refund has been approved, it will generally be processed through the original payment method where supported by the payment provider.

The time required for the funds to appear in the customer’s account may depend on the payment provider and the customer’s financial institution.

Haus of Carim will communicate any relevant information concerning the refund process.

 8.⁠ ⁠How to Request a Refund or Report an Issue

To report a problem with an order or request a review, please contact Haus of Carim through the official contact details published on our website.

Include your order number, transaction reference, and a clear explanation of the issue.

We will review the information provided and respond within a reasonable period.

 9.⁠ ⁠Consumer Rights

Nothing in this policy is intended to remove any rights or remedies that customers may have under applicable consumer protection laws.

Where applicable law requires a refund, repair, replacement, or another remedy, Haus of Carim will comply with its legal obligations.

10.⁠ ⁠Contact Information

For refund enquiries and complaints, please contact:

Haus of Carim

Email: info@hausofcarim.com

Telephone: +2348039579538

Business Address: 27, babayemi street agege Lagos.

Thank you for choosing Haus of Carim. We value your trust and remain committed to maintaining quality, honesty, and integrity in every transaction.